Terms & Conditions

The prices in this catalogue were correct at the time of publication, however DWM-UK reserve the right to correct any misprint or advertised prices before an order is placed unless otherwise agreed, payment in full is required before delivery, for special orders non-refundable minimum 50 percent deposit is required in full before an order can be placed with the factory. Where DWM-UK agrees to 30 days credit terms, the invoice must be settled by the due date; otherwise any remaining balance will incur interest at 8% over the rate set by National Westminster Bank PLC until the balance is fully settled. Subject foregoing, all conditions, warranties and representation expressed or implied by statue, common law or otherwise in relation to the products (apart from terms implied as to the title under the sale and supply of goods act 1994) damage or injury direct resulting from defective products or material, faulty workmanship or otherwise how so ever arising and whether or not caused by negligence of DWM-UK , it employees or agents save that DWM-UK  accept liability for death or personal injury caused by negligence of DWM-UK.

Subject to any special terms agreed in writing between the buyer and the seller, the buyer shall pay the price of the goods when placing its order by credit or debit card or electronic bank transfer. In the event that the buyer seeks recovery of the price of the goods from the credit company whom facilitated the buyer’s payment for the goods where the buyer is not entitled to a refund under these terms and the seller has to re-pay to the credit card company concerned the price of the goods, then in addition to the rights set out at clause 1.0 below, the seller may re-invoice the buyer for the price of the goods and any administration fees incurred by the seller in such circumstances and any such invoice raised shall be payable in accordance with the clause below. In all other cases the buyer shall pay any other amounts invoiced to it by seller pursuant to these terms within 30 days of the date of the seller’s invoice, and the seller shall be entitled to recover the price, notwithstanding that delivery may not have taken place and the property in the goods has not passed to the buyer. The time of payment of the price shall be of the essence of the contract. Receipts for payment will be issued only upon request.

1.0 If the buyer fails to make any payment on the due date then, without limiting any other right or remedy available to the seller, the seller may;

1.1 Cancel the contract or suspend any further deliveries to the buyer

1.2 Any payment made by the buyer to such if the goods (or the goods supplied under any other contract between the buyer and seller) as the seller may think fit (not withstanding any purported appropriation by the buyer); and charge the buyer interest (both before and after any judgement) on the amount unpaid, at the rate of 8% over the rate set by National Westminster Bank PLC, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest). The buyer shall indemnify the seller against all costs and expenses incurred but the seller (on a full indemnity basis) in recovering or seeking to recover any sums due to the seller which are not paid to the seller in accordance with the provisions of this clause.

Warranty

Back to Base Warranty

  • Common for smaller equipment.
  • In the event of a breakdown, the customer must arrange and pay for transport of the equipment back to the manufacturer.
  • The manufacturer will carry out diagnosis and repairs.
  • If the fault is caused by misuse or anything other than a technical failure, the customer is responsible for repair costs.

Parts-Only Warranty

Your Parts-Only Warranty covers the cost of replacing mechanical parts that fail due to a manufacturer fault within the warranty period.

If one of our qualified engineers finds that a part needs replacing, we’ll arrange for the replacement part to be sent to the original delivery address of your equipment, free of charge. To keep your warranty valid, all checks and repairs must be carried out by a qualified engineer.

Please keep in mind:

  • The cost of the engineer’s visit, diagnosis, and fitting of parts is not included in this warranty and will need to be covered by you.
  • In some cases, the faulty part may need to be returned to the manufacturer. Any return costs will be your responsibility.
  • If a part is found to be damaged due to misuse, wear and tear, or anything other than a manufacturer fault, you’ll need to cover the cost of both the replacement parts and the engineer’s services.

Parts & Labour Warranty (Full Warranty)

A Parts & Labour Warranty provides complete cover against mechanical failure caused by a manufacturer fault during the warranty period.

What’s Covered:

  • Replacement parts: Any faulty components will be replaced with like-for-like parts free of charge.
  • Labour costs: All engineer visits, including site inspection, diagnosis, and fitting of replacement parts, are included.
  • Arrangements: The manufacturer will supply both the parts and the attending engineer directly.

What’s Not Covered:

  • Misuse or damage: If faults are caused by misuse, neglect, or reasons other than technical failure, the customer is responsible for the cost of parts and labour.
  • Independent engineers: If a customer arranges their own engineer, this is not covered and costs must be paid by the customer.
  • Domestic use of commercial products excludes labour cover if a commercial product is installed at a domestic address.

What Components Do Warranties Cover?

Commercial warranties cover mechanical component failures caused by a manufacturer fault within the stated warranty period.

Not Covered:

  • Wear and tear items: Components subject to regular use, such as bulbs, blinds, seals, handles, or hinges.
  • External damage: Items like glass are only covered if damage occurs during delivery. Equipment must be inspected upon delivery and signed for accordingly. If inspection is not possible, the delivery should be signed as “unchecked.” Any issues must be reported within 24 hours of delivery. Claims made after this period will not be accepted.

Other Important Notes:

  • Warranties only apply when the equipment is located on the UK mainland.
  • Equipment supplied is designed for commercial use. If installed in a domestic setting or outbuilding, warranty cover may not apply unless confirmed with the supplier

Parts & Labour Warranty

Warranty Process

 – Report the Issue
As soon as a problem arises, contact your supplier.

– Engineer Visit & Assessment
An engineer will attend site and provide a full report.

  • Manufacturer Fault: If the issue is confirmed as a genuine fault, your deposit will be refunded in full.
  • Non-Warranty Issue: If the fault is caused by misuse, user error, or anything other than a manufacturer defect, the deposit will be retained to cover the callout. Additional costs may also apply.

– Repairs
Where a manufacturer fault is confirmed, the necessary replacement parts will be ordered and fitted by the attending engineer.

– Covered by Warranty
When the issue qualifies under warranty, all parts, labour, and callout costs are covered—with no further charges to you.

Important Information

  • Any issue caused by misuse, incorrect installation, or non-manufacturer-related damage is not covered under warranty. In such cases, all associated costs (engineer callouts, labour, and parts) must be paid by the customer.

Terms and Conditions

All warranties are subject to terms and conditions, which should be reviewed before purchase to avoid any unexpected issues please refer to our website for full terms and conditions

Warranty Coverage

  • Your warranty—whether parts only or parts and labour—covers faults caused by the manufacturer.
  • It does not cover problems resulting from:
    • Incorrect installation please refer to manufacturers or suppliers  instructions
    • Misuse or accidental damage
    • Lack of maintenance, regular services,
    • cleaning of the filters , condensers etc required
    • Natural wear and tear

Customer Responsibilities

  • Ensure that all recommended cleaning, servicing, and maintenance is performed regularly.
  • Use equipment only for its intended purpose.
  • Maintain proper airflow around the appliance, both inside and out.
  • Ensure that installation is carried out by a qualified engineer.
  • Use any recommended additional equipment, such as water filters, as advised.

Warranty Period

Warranties start from the date of delivery and remain in effect for the full term specified. Coverage ends automatically on the final day of the term, whether that is one, two, three, four, or five years after delivery. There is no grace period or extension beyond the stated term.

Warranty & Conditions

Most of the goods supplied by DWM-UK are under manufacturers one-year parts only warranty (unless otherwise stated or agreed and from date shown on invoice). The warranty applies to UK mainland only. The warranty does not apply to glass, light bulbs/tubes, pizza oven stones, refrigerant/gas, wear and tear, damaged or misused items. In the event of a breakdown within the one-year warranty period, we will supply all necessary parts to you, if any units are redeemed unfit by our engineer and needs replacing warranty would still remain from original purchase date and will not restart. If the product is carrying back to base warranty, the customer must send the item back to where DWM-UK assigns the address to be. The cost of delivery will be customers responsibility.

The warranty becomes invalid if non-approved parts are fitted and if the equipment is used other than for its designed purpose. The warranty is not transferable and lies with the original purchaser and the site address where the goods were delivered to.

Misuse or abuse of products will void warranty i.e. failing basic maintenance and cleaning practices, site-related issues, product placement or incorrect utilization of extension cords/ improper power sources.

Once agreed by the customer on special orders DWM-UK does not accept any responsibility for the difference in shades of colour as ordered, although we do try our upmost to match any colours that have been ordered we cannot guarantee a 100% match.

 

Warranty Exemptions (Parts)

Consumables; Shelves, Door Gaskets, Baskets, Trays, Light Bulbs, Halogen Bulbs, Led Tubes, Pizza Oven Stones, Castors, Glass (included with cabinets),

Dough mixer: Chains and spiral hooks, dough roller: belts and safety guards,

 

Deliveries

Our standard delivery is made by one driver and usually takes 2-3 working days for UK mainland and excludes surrounding islands (on certain postal codes in Scotland delivery charges may apply) and includes off-loading only. It is the customers own responsibility to take the goods indoors,

Therefore, it is advisable that customer checks with their dealer, what if any special conditions apply to the product being purchased. Please note it is your responsibility to check that the goods physically fit the site, should you have any queries regarding access etc. Please contact our transport department and we will do our best to assist.

All goods must be checked and signed for by the customer upon delivery as DWM-UK will not take any responsibility for damaged to goods if signed for by the customer as unchecked.

All deliveries are subject to there being a reasonable place for parking and unloading of the vehicle. Should a site survey be required, this can be done by us for a small charge.

For 2-man deliveries please allow 3-4 working days and consists of taking the goods inside, removal of the packaging and positioning of the goods and excludes any glass assembly. To save unnecessary charges it is the dealer’s responsibility to carry out site checks prior to delivery to check for any obstructions which could lead to an aborted delivery, for further information on obstructions please call the office on 0113 2707 303.

Please see below charges for 2-man delivery:

Restocking Charges

There will be a minimum of 25% re-stocking charge for any aborted deliveries that has occurred due to no fault of DWM-UK.

35% restocking charge applies to the parts and items cost less than £400.00 plus the cost of delivery.

There will also be a minimum of 50% charge for the special orders and non-stock items. In addition, goods must be returned to our warehouse in its original packaging undamaged, by the customer.

Next Day & Special Deliveries

Next day and timed deliveries are available at an extra cost, for next day deliveries orders must be placed before 12pm, for changes please call the office on 0113 2707303 or sales@dwm-uk.com.

Delivery prices were correct at the time of publication, however, DWM-UK reserve the right to correct any misprint or advertised prices to co-inside with any fuel charges or increase in transport before an order is placed unless otherwise agreed.

 

Technical Information Specifications & Appearance

Whilst every effort was made to verify the technical information in this catalogue, we would point out that such information is supplied by each manufacturer direct from the factory. We cannot be held responsible for errors or omissions in this date.

Manufacturers reserve the right to change specifications, model number and appearance of any model without prior notification. We cannot therefore be held responsible for any such changes following the production of this catalogue.

 

Note

The serial number of the defective unit must be provided in order for the warranty to be processed.

DWM UK reserves the right to request for faulty parts to be returned for assessment.

DWM UK reserves the right to request engineer’s diagnosis reports before supplying parts if applicable.

 

Installation

All cooking and cooling equipment must be installed, fitted and maintained by qualified engineers. A gas safe certified engineer must be employed where a gas appliance is fitted, and the extraction system should be fitted with interlocking system otherwise warranty conditions will not apply.

 

UK WEEE Regulations

UK WEEE Regulations: SI2006/3289 Waste Electrical and Electronic Equipment Regulations 2006 as modified by any subsequent legislation.

 

Future WEEE

DWM-UK sells its products either retaining the producer’s obligations under the WEEE regulations or with customer taking on those responsibilities. In either case the customer must clearly state which of these options they require, and this must be documented.

The customer must agree to disclose this agreement to any subsequent purchaser(s) of this equipment, as required by regulations.

 

Historic WEEE

The Customer agrees to accept full responsibility for DWM-UK obligations under the WEEE Regulations which require DWM-UK to be responsible for financing the collection, treatment, recovery and environmentally sound disposal of any product supplied before 13th August 2005, where a similar new product is being purchased.

DWM-UK will undertake the collection, treatment, recovery and environmentally sound disposal of any product supplied before 13th August 2005 (or outside the scope of the WEEE Regulations) subject to payment of its current disposal fees.

If you wish to purchase with DWM-UK taking responsibility for end of life disposal please contact the sales office.